The Job Description

Sprott Shaw College
Full Time

About Sprott Shaw College

To Teach. To Guide. To Learn.

How To Apply

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Reporting to the Campus Director and Regional Director of Admissions, the Career Advisor plays an integral role in the Admissions Department of a Sprott Shaw campus. This is an administrative position that includes a large customer service component.


– Adhere to the company’s Admissions Code of Conduct, policies and procedures
– Respond to prospective students’ telephone and internet inquiries
– Handles inquiry calls, walk-ins and setting appointments
– Schedule admission appointments, conduct admission interviews, and follow up with perspective students
– Completes enrollment application form with student, accepts registration fee, and issues appropriate receipts
– Provides students with information package on student loan including telephone number for computerized follow up
– Assist students in overcoming obstacles and help them in the enrolment process
– Provides files to administrative assistant for input and preparation / sending of Director Acceptance letters
– Work with the financial services office in tracking and assisting each new enrolment through the entire process
– Calls one week before start date to remind students of the start date and time
– Follows up on non-registered students by the process outlined in Advisor Handbook and Procedures
– Ensures the weekly admissions reports are up to date and accurate
– Welcomes new students to the campus by introducing them to the college director and staff
– Telephones late arrivals and calls absentees on start day
– Ensure new student retention in conjunction with the academic department
– Maintains contact/rapport with students to monitor their progress during their program; practices “open door policy”
– Keeps college director informed about any student concerns, student challenges, issues and situations that may be causes for students to de disenrolled, drop-out, or disqualified for funding
– Ensures contact is made in the event of personal, attendance or financial issues
– Assist with student retention and successful completion through proactive contact including final interview
– Provide exemplary customer service
– Reads and follows all procedures and policies and is aware of update procedures
– Participates in grad functions
– Attends faculty meetings and in-service training
– Must be able to work some evenings and weekends
– Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing


– Post-Secondary Education
– Sales background
– At least two years of related working experience
– Must have a reliable vehicle as some travel is required


Knowledge of MS Office and database systems | Excellent communication and interpersonal skills | Excellent Customer Service Skills | Excellent presentation skills | Good organizational skills


Ethics | Professionalism | Integrity | Quality | Reliability | Trust


Service Orientation | Teamwork | Accountability | Communication | Planning and Organizing | Problem Solving